“Well, they did it again. The tool shop says our design isn’t acceptable. They say customers don’t want our outdated ideas. They told us to come back with another design, and that could take days.” Lizzy, against her normal instincts, spoke up, “Dad, if they want you to work more days, that means we can’t go on vacation! That’s not fair. We have everything planned.” “I took care of that, honey. I told the tool shop that my department isn’t going to change the design. We like it. We think customers will like it, and besides, the tool guys don’t have their act together. Their workmanship stinks. They’d screw up any design we gave them anyway.” Lizzy, again against her instincts, spoke up, “But Dad, won’t that hurt other people at your company? Couldn’t you get 昀椀red for that?” “Lizzy, I don’t care. My department puts up with other departments making the same demands on us. It’s the tool shop’s turn to deal with this. Now, let’s have supper and start planning our trip.” 5

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