It was another typical weekend night — Bill working late, after hours. Bill ran Bill’s Outerwear — he sold camping and hiking clothing and all kinds of outdoor gear, including umbrellas. Earlier in the day, Janice, a longtime employee of his, had decorated the store for their annual week-long sales event — their biggest event of the year. But Bill wasn’t satis昀椀ed with her work — it didn’t “pop” — it wasn’t, well, it wasn’t what Bill would’ve done. So, as he had done for the last countless years, he spent the weekend “昀椀xing” Janice’s work. Bill thought, Janice doesn’t care, she doesn’t realize that this event makes or breaks us. The displays have to be great. I just can’t trust her to do the job. It was 10:30 p.m. The last time Bill looked outside, it was midday; the sun was out and it was beautiful. But Bill didn’t have time for that — he had to save his store from ruin — Janice’s store displays. Bill was a good guy. Hard-working, honest, dependable, he loved what he did — everyone knew that. He was told that he was a good boss. But still he was the only employee working late to make sure everything was perfect. Bill had thoughts 昀椀ghting in his mind — maybe I’m a lousy boss and don’t have a single employee I can trust. Maybe I’m too nice of a guy and let people go home too early. Maybe I do what I do so well that no one else can live up to my standards. The thoughts were con昀氀icting and demotivating. The one thought he didn’t allow to creep into his mind was that this was not the only time each year he got like this. This was more the norm than the exception. His average weekend consisted of him either going into work frustrated or staying at home obsessing on work — either way he was no fun to be around. Which made it hard for some to understand why his wife, Mary, stood by his side. He dialed the phone at his desk. 4