• Doing, or re-doing, someone else’s job robs him or her of learning, and failing or succeeding. It also takes away that person’s pride and passion. • A great employee at a great company acts like the owner. Like Linda said: “I’m the boss, Buck is just the owner.” • A leader should not do an employee’s job, but must do his or her job: guiding, counseling and trusting. • A great leader seeks out different ideas and approaches and embraces difference. If you think, “That’s not the way I’d do it,” it just might be a good idea. • A great leader doesn’t try to be “one of the guys.” And employees don’t want that either. • The less you need to advertise for employees, the better your company. • No amount of bene昀椀ts or wages will overcome disrespect. • Open yourself up to your employees. Be vulnerable, and they will open their hearts and minds to you. • The greatest respect you can show someone is to be honest with him or her. • Don’t confuse competence with integrity. Train people to be competent, then trust them to be honest and do what is right. • At the best companies, employees discipline themselves. They want to protect their environment. • Nobody is perfect; sometimes a person slips. Accept that. Obsessing on it and assuming everyone is dishonest will breed more dishonesty. 34