i have fear. i’m afraid that if we don’t act immediately, we’ll lose opportunities.” Joe’s eyes teared up, “last night i told you i felt our company was numb. we are. your company feels the good and the bad — the successes and the losses. we feel neither.” “yeah, you guys look at your quarterly numbers, and that’s what they are — numbers. we know the customers; we feel the pain when they leave. we feel the ecstasy when we land a big sale. we know that we have to move quickly to take advantage of opportunities or to 昀椀x a problem. we don’t worry about — ” 17