Bill’s Outerwear was Joe’s Umbrellas’ oldest dealer. Bill had seen it all, the good times, the bad and a lot of in-between. Bill’s 昀氀ight had just landed at the airport. With luggage in hand, he was looking for the hotel shuttle that Joe’s was providing to get to the meeting place. You’d think I’d look forward to seeing fellow dealers and catching up with the company that manufactures the product line that I sell most, the products I make the most money from. Bill’s thoughts continued: The company that causes me the most grief, that I lose the most sleep over. Bill thought further, as his 4