Boomerang looked moved. “What happened to this Smitty?” Uncomfortably, Janice and Bill looked at each other again. This time Janice spoke up. “I haven’t seen him in a year or so.” Bill turned to Janice, concerned. “There are a lot of customers I haven’t seen in a long time.” Janice’s head rocked back. “You’re right,” she said. “I’ve been focusing on new customers. What’s happened to our loyal customers?” Boomerang changed subjects: “Want to know a little about boomerangs?” Bill smiled. “Well, you did say we’d increase pro昀椀ts and sales and our lives would be simpler if we spoke with you.” 15